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Privacy Policy

The handling of your personal data has our particular attention. The subsequent declaration gives you a survey of how we ensure the protection of your personal data in accordance with the regulations set forth in the GDPR (General Data Protection Regulation EU 2016/679) when you visit and use our website www.transwareag.com .

By accepting this privacy policy you confirm the consent to the use of your personal data as set out in this privacy policy.

Controller

Controller of the website www.transwareag.com is TransWare AG, Fritz-Wunderlich-Str. 49, 66869 Kusel, Germany (hereinafter referred to as “TransWare”). You can contact us at the aforementioned address, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on +49 6381 916‑0

Data protection officer

For any privacy issues or for further information on TransWare’s data processing activities please contact the data protection officer of TransWare:

Ms. Sabine Scherer

Fritz-Wunderlich-Str. 49, 66869 Kusel, Germany

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone +49 6381 916 0 Fax +49 6381 916 199

How TransWare processes Personal Data

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We are processing personal data solely for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract or for support reasons. Moreover we are processing personal data were processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

Collection and storage of personal data

a) Visit of our website; server logfiles

If you visit our websites we automatically collect and store information in so-called server log files which your browser automatically transmits to us, such as

  • IP address
  • browser type/version
  • used operating system
  • referrer URL
  • date and time of query

The lawful processing of these data occurs for the purposes of enabling use of the website, for system security, for technical administration of the network infrastructure and for optimization of our website. Server log file data are anonymized and they are deleted with the periodical removal of the server log files themselves.

Purchasing our products and services

When you purchase products or services (e.g. maintenance services for our products) from our online-shop, we ask you for your

  • login name and password
  • full name
  • billing address
  • telephone number(s)
  • email address
  • bank account and credit card information

This personal data is used for the performance of the concluded contract and potential warranties and is stored in our order processing system.

Your credit card details are passed to the respective third-party payment providers. Your shipping information will be passed to a third-party carrier in case of hardcopy delivery of our products.

We keep your personal data stored until the completion of the transaction, moreover to the extent and for the duration necessary to comply with legal obligations to which we are subject, for archiving purposes and for the establishment, exercise or defense of legal claims and warranties. In case you create an account we keep your order information until you delete your account, provided that all transactions under your account are completed and closed.

b) Customer Support

If you send enquiries to our customer support we collect the following data:

  • full name
  • company address
  • telephone number(s)
  • email address

Such data entered into the contact form, including the stated contact data, are stored for the purpose of dealing with your request and in case of additional inquiries.

We keep your personal data stored until the completion of your request, moreover to the extent and for the duration necessary to comply with legal obligations to which we are subject, for archiving purposes and for the establishment, exercise or defense of legal claims and warranties. In case you create an account we keep your order information until you delete your account, provided that all transactions under your account are completed and closed.

c) Blog subscription

We store your personal data if you voluntarily submit the information to us for the purpose of subscription to our blog. You can receive notifications on new postings or comment on existing postings if you subscribe with the following data:

  • name
  • email address

Please note, that submitting personal data in the content of a single posting in blogs/communities /forums is never safe and security or the exclusion of any third part access to those postings may never be excluded. 

In case you ask us to delete your email address or a posting please note, that we will either delete the complete posting including your email address or anonymize your name or email address.

Transfer to third parties

Besides the transfers mentioned under this Privacy Policy no transmission of data to third parties does take place unless you have given your explicit permission. A transmission of data to third parties for commercial purposes does not take place.

Collection of usage data, anonymized user-profiles

To optimize our website, we collect and save data, such as the time and data page is accessed, the page from which you opened our page, etc. This will be done anonymously without personally identifying the user of the page. User profiles may be created using pseudonyms. Nor does this data establish a connection to the natural persons behind the pseudonym. We also use cookies for the collected user data and to collect and store user data. These are small text files that are saved onto your computer and that are used to save statistical information, such as your operating system, Internet program (browser), IP address, your last opened website (referrer URL) and the time of day. We will only collect such data for statistical purposes to optimize our online presence and make our offers even more attractive. Data collection and storage will always be anonymized or pseudonymized and will not allow any inferences to be made about you as a natural person.

Cookies

A cookie is a small file which contains information that is transmitted from a web server to your web browser. When the browser accepts this information, it is checked for its length, expiry date, and the URL path. A cookie contains no executable data, and can consequently neither contain any programs nor viruses. While accepting the “OK” button in our cookie banner, we will only place the following categories of cookies: 

Strictly necessary cookies:

Cookies required for the operation of our website. They are used to provide content to you, as a user, to navigate our website and to provide services that you have requested e.g. the usage of our electronic helpdesk. Such cookies collect personal data in the form of IP address or location data and identify you as long as you are logged into our website. These cookies are deleted when you close your browser session. 

Analytical / performance cookies:

These cookies allow us to recognize how many users visit our Internet platform and how they navigate across our pages. These statistics are used for internal purposes to help us to test and improve functionality. While these cookies do not identify you personally while you are not logged in, they will collect your browser information and anonymized data, for the purposes outlined above. Analytical /performance cookies are valid for various periods and can be deleted in the browser settings at any time. 

Functional cookies:

These cookies are used to recognize you when you return to our website and allow us to remember you for an improved convenience or more features. These cookies remember personal settings and preferences and collect the data saved in such settings. Functional cookies expire after a maximum of 2 years or can be deleted from your browser history at any time before their expiry.  Targeting cookies:These cookies record which pages you visited and on which links you clicked while visiting our website and are used to link to social media or display advertising tailored to your interest. Targeting cookies are valid for various periods.  The standard settings of most browsers are set to accept cookies. However, you can configure your browser so that it will reject some or all cookies or will ask for prior confirmation. However, if you reject all cookies, you may not be able to use all of our services without interruption.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. You find more information concerning the treatment of user data by Google Analytics in Google’s Privacy Policy: https://support.google.com/analytics/answer/2700409?hl=en  

In case of activation of the IP anonymization, Google will truncate/anonymize the last four numbers of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. 


You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

Furthermore, you can prevent collection by Google Analytics by clicking on the following link. This will install an opt-out cookie that will prevent future collection of your data on this part of the website: Deactivate Google Analytics https://tools.google.com/dlpage/gaoptout?hl=en

Social Media Plugins

a)    Facebook:

On our pages, plugins of the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are integrated. With the Facebook plugin you can see the Facebook logo or the “Like Button” (“Like”) on our side. An overview of the Facebook-plugins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. Thereby Facebook can assign your visit to our site with your user account. We point out that as providers of the site we have no knowledge of the content of the transmitted data and use of that data through Facebook. For more information, please see the privacy policy of Facebook https://www.facebook.com/privacy/explanation.

If you do not wish that Facebook can assign your visit to our pages to your Facebook account, please log out from your Facebook account.

b)     Twitter:

Functions of the Twitter service are integrated on our website. These functions are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Through the use of Twitter and the “Re-Tweet” the web pages you visit are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter.

We point out that as providers of the sites we have no knowledge of the content of the transmitted data and use of it through Twitter. For more information, see in the privacy statement of Twitter: https://twitter.com/en/privacy .

Your privacy settings on Twitter, you can change the account settings under https://twitter.com/account/settings .

c)      Youtube:

Our website uses plugins of the Google-operated website YouTube. Provider of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our websites having a YouTube-plugin embedded, a connection to YouTube servers will be established. The YouTube server will then be submitted the information that you have visited our websites.

If you are logged on to your YouTube account, you enable YouTube to associate your browsing behavior with your personal profile. You may prevent this by logging out of YouTube.

You find further information concerning the treatment of user data in the Privacy Policy of YouTube under: https://support.google.com/youtube/answer/7671399?hl=en-GB

d)     Google+:

Our website uses the “+1” button of the Google Plus social network, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). The button is recognizable from the “+1” symbol on a white or colored background. If you open a webpage with such a button on our Internet site, your browser establishes a direct connection to Google’s servers. The content of the “+1” button is sent by Google directly to your browser and integrated by Google into the webpage. We therefore have no influence on the extent of data that Google collects using the button but assume that this includes your IP address. Further data is collected and processed by Google from members logged into Google +. The purpose and extent of data collection and the further processing and use of data by Google and your related rights and privacy options can be found in Google’s privacy policy regarding the “+1” button: http://www.google.com/intl/en/+/policy/+1button.html

If you are a Google Plus member and do not wish Google to collect data about you via our Internet site and link these with your membership data stored at Google, you must log out of Google Plus before visiting our Internet site.

e)     LinkedIn:

Our website uses functions of the LinkedIn network. The provider is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. A connection to servers of LinkedIn will be set up with each call of one of our websites, which contains functions of LinkedIn. LinkedIn is informed that you have visited our websites with your IP address. If you click the "recommend button" of LinkedIn and are logged into your account at LinkedIn, it is possible for LinkedIn to allocate your visit to our website to you and your user account. We would like to point out that we as the provider of the sites neither have any knowledge of the content of the transmitted data, nor their use by LinkedIn.

You can find further information in this respect in the privacy policy of LinkedIn under: https://www.linkedin.com/legal/privacy-policy.

IT Security and encryption

Your personal data transmitted to us during the usage of our website will be stored on password and firewall protected servers and will be encrypted with digital security measures. Any personal data you submit to us during a purchase will be transmitted via SSL encryption technology.

However, even if we already establish a high level of data security with above mentioned measures, definite security may not be guaranteed in the internet. Therefore, we recommend you to install additional necessary and useful protections to your internet connection, such as password, sufficient anti-virus software as well as a secure browser.

Your rights

You always have the following rights:

  • access to your personal data, their origin and recipients and the purpose of data processing, free of charge (Art. 15 GDPR),
  • rectification of your personal data  (Art. 16 GDPR),
  • erasure of your personal data  (Art. 17 GDPR)
  • restriction of processing of your personal data (Art. 18 GDPR).
  • right to data portability, which means the right to obtain the personal data relating to you that you have provided to us in a structured, common and machine-readable format (Art. 20 GDPR).

You may also revoke a consent (right to object Art. 21 GDPR) granted by you for the processing and use of your data, which is not necessarily owing to a super-ordinate legal regulation or directly for the processing of an existing contractual relationship, at all times. In respect of the aforementioned rights and with regard to further questions relating to the topic of personal data you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Upon request, we will inform you in writing if and which personal data we have stored about you, in accordance with applicable law.

Questions, Complaints, Criticism, and Suggestions

If you have any questions, complaints, suggestions or doubts as to this data privacy declaration, or with respect to utilization or disclosure of your information, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will consider any requests, complaints or queries and provide you with a reply in a timely manner.

Filing a complaint

If you are not satisfied with how we handle your personal data, you have a right to make a complaint to your local Data Protection Authority.


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Company locations

TransWare AG
Fritz-Wunderlich-Straße 49
66869 Kusel - Germany

TransWare America Inc.
4530 S. Orange Blossom Trail #512
Orlando FL 32839 – USA

Contact us

Germany: +49 (6381) 916-0
Intl. / US: +1 (407) 720 7412
Email: info@transwareag.com
Blog: blog.transwareag.com

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© 2018 TransWare AG is a registered trademark.